:root{--tinta:#0C2B2E;--papel:#F2F4F1;--senal:#E0912F;--verde:#1E6F53;--borde:#d5dbd6;--error:#b3261e}
*{box-sizing:border-box}
body{margin:0;background:var(--papel);color:var(--tinta);
  font-family:"Public Sans",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;line-height:1.5}
h1,h2{font-family:"Familjen Grotesk",system-ui,sans-serif;margin:0 0 .75rem}
h2{font-size:1.1rem}
a{color:var(--verde)}
header{background:var(--tinta);color:var(--papel);display:flex;align-items:center;gap:1.25rem;
  padding:.75rem 1.5rem;flex-wrap:wrap}
header .marca{font-weight:700;font-size:1.15rem}
header .marca span{color:var(--senal)}
header .cliente{opacity:.8}
header nav{display:flex;gap:.25rem}
header nav a{color:var(--papel);text-decoration:none;padding:.35rem .75rem;border-radius:6px;opacity:.85}
header nav a:hover{background:#ffffff1a;opacity:1}
header nav a[aria-current]{background:#ffffff26;opacity:1;font-weight:600}
header .usuario{margin-left:auto;display:flex;gap:.75rem;align-items:center}
main{max-width:1100px;margin:2rem auto;padding:0 1.25rem}
.tarjeta{background:#fff;border:1px solid var(--borde);border-radius:10px;padding:1.5rem}
.acceso{max-width:400px;margin:4rem auto}
label{display:block;font-weight:600;margin:.9rem 0 .3rem}
input{width:100%;padding:.65rem .75rem;border:1px solid var(--borde);border-radius:8px;font:inherit;background:#fff}
input:focus,select:focus,textarea:focus{outline:2px solid var(--senal);border-color:transparent}
select{appearance:none;-webkit-appearance:none;width:100%;font:inherit;color:var(--tinta);cursor:pointer;
  padding:.6rem 2.4rem .6rem .75rem;border:1px solid var(--borde);border-radius:8px;background-color:#fff;
  background-image:linear-gradient(45deg,transparent 50%,var(--verde) 50%),linear-gradient(135deg,var(--verde) 50%,transparent 50%);
  background-position:calc(100% - 18px) 55%,calc(100% - 12px) 55%;background-size:6px 6px;background-repeat:no-repeat}
select:hover,textarea:hover,input:hover{border-color:#aab6af}
textarea{width:100%;font:inherit;color:var(--tinta);padding:.6rem .75rem;border:1px solid var(--borde);
  border-radius:8px;background:#fff;resize:vertical;min-height:2.6rem}
button,.boton{display:inline-block;background:var(--verde);color:#fff;border:0;border-radius:8px;
  padding:.65rem 1.15rem;font:inherit;font-weight:600;cursor:pointer;margin-top:1.25rem;text-decoration:none}
.boton.claro{background:#fff;color:var(--tinta);border:1px solid var(--borde)}
button.secundario{background:transparent;color:var(--papel);border:1px solid #ffffff55;margin:0;padding:.35rem .8rem}
.error{background:#fdecea;color:var(--error);border-radius:8px;padding:.7rem .9rem;margin-bottom:.5rem}
.error ul{margin:.25rem 0 0;padding-left:1.2rem}
.aviso{background:#fff4e5;border-left:4px solid var(--senal);border-radius:6px;padding:.7rem .9rem}
.indicadores{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem;margin-top:1rem}
.indicador{text-decoration:none;color:inherit}
.indicador .valor{font-size:2.2rem;font-weight:700;font-family:"Familjen Grotesk",system-ui,sans-serif}
.indicador .rotulo{opacity:.75}
.encabezado{display:flex;align-items:center;gap:1rem;flex-wrap:wrap;margin-bottom:1rem}
.encabezado h1{margin:0}
.encabezado .acciones{margin-left:auto;display:flex;gap:.5rem}
.encabezado .boton{margin:0}
.buscar{display:flex;gap:.5rem;margin-bottom:1rem}
.buscar button{margin:0}
.tabla{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--borde);border-radius:10px;overflow:hidden}
.tabla th,.tabla td{text-align:left;padding:.7rem .9rem;border-bottom:1px solid var(--borde)}
.tabla th{background:#e9ede9;font-size:.85rem;text-transform:uppercase;letter-spacing:.03em}
.tabla tr:last-child td{border-bottom:0}
.contenedor-tabla{overflow-x:auto}
.etiqueta{display:inline-flex;align-items:center;gap:.2rem;border-radius:999px;padding:.12rem .65rem;
  font-size:.8rem;font-weight:600;margin:0 .3rem .3rem 0;text-decoration:none;background:#e6f0eb;color:var(--verde)}
.e0{background:#E6F0EB;color:#1E6F53}.e1{background:#FDEBD3;color:#8A4B08}.e2{background:#E3ECFA;color:#1F4E8C}
.e3{background:#F6E3F0;color:#7A2361}.e4{background:#EDE7F6;color:#4B2E83}.e5{background:#FFF3C4;color:#6B5000}
.e6{background:#DDF2F5;color:#0B5E6B}.e7{background:#FBE4E1;color:#9A2A1A}
a.etiqueta:hover{filter:brightness(.95)}
.chips{display:flex;flex-wrap:wrap;align-items:center}
.chips form{display:inline;margin:0}
.chips .quitar{background:none;border:0;color:inherit;margin:0;padding:0 0 0 .15rem;font-size:1rem;
  line-height:1;cursor:pointer;opacity:.6}
.chips .quitar:hover{opacity:1}
.agregar-etiqueta{display:flex;gap:.4rem;margin-top:.4rem}
.agregar-etiqueta input{padding:.35rem .6rem;font-size:.9rem;max-width:220px}
.agregar-etiqueta button{margin:0;padding:.35rem .8rem;font-size:.9rem}
.filtro{margin:-.25rem 0 1rem}
.cabeza-tarjeta{display:flex;align-items:center;justify-content:space-between;gap:.5rem;margin-bottom:.25rem}
.cabeza-tarjeta h2{margin:0}
.enlace-boton{display:inline-flex;align-items:center;gap:.3rem;background:#e6f0eb;color:var(--verde);border:0;
  border-radius:999px;padding:.25rem .75rem;font:inherit;font-size:.85rem;font-weight:700;text-decoration:none;
  cursor:pointer;margin:0}
.enlace-boton:hover{background:var(--verde);color:#fff}
.lista-telefonos{display:flex;flex-direction:column;gap:.4rem}
[data-agregar-telefono]{margin-top:.5rem}
.rejilla-campos{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:0 .75rem}
.acciones-form{display:flex;gap:.5rem;align-items:center;margin-top:1.1rem}
.acciones-form button,.acciones-form .boton{margin:0}
.mas-datos{margin-top:1rem}
.chip-estado{display:inline-block;font-size:.75rem;font-weight:700;border-radius:999px;padding:.05rem .55rem}
.chip-estado.activo{background:#E6F0EB;color:var(--verde)}.chip-estado.inactivo{background:#eceeec;color:#6b7570}
.chip-estado.pendiente{background:#FDEBD3;color:#8A4B08}
.roles{display:grid;gap:.5rem}
.opcion-rol{display:flex;flex-wrap:wrap;align-items:baseline;gap:.2rem .6rem;margin:0;padding:.6rem .75rem;
  border:1px solid var(--borde);border-radius:10px;font-weight:400;cursor:pointer}
.opcion-rol:has(input:checked){border-color:var(--verde);background:#f3f8f5}
.opcion-rol input{width:auto;margin:0}.opcion-rol span{flex-basis:100%;font-size:.85rem;opacity:.7;padding-left:1.6rem}
.check-linea{display:flex;flex-wrap:wrap;align-items:center;gap:.5rem;font-weight:600;margin-top:1rem}
.check-linea input{width:auto;margin:0}.check-linea .ayuda{flex-basis:100%;margin:0}
.form-secundario{margin-top:1.25rem;padding-top:1rem;border-top:1px solid var(--borde)}
.form-secundario .boton{margin:0}
.credencial{display:grid;gap:.6rem;background:#f6f8f6;border:1px solid var(--borde);border-radius:10px;
  padding:.9rem 1rem;margin:1rem 0}
.credencial .meta{display:block}
.credencial code{font-size:1.15rem;font-weight:700;background:#fff;border:1px dashed var(--borde);
  border-radius:6px;padding:.15rem .5rem;margin-right:.4rem}
.dialogo{border:0;border-radius:14px;padding:1.25rem 1.4rem;max-width:760px;width:calc(100vw - 2rem);
  color:var(--tinta);box-shadow:0 24px 60px #0c2b2e40}
.dialogo::backdrop{background:#0c2b2e80}
.dialogo-cab{display:flex;align-items:center;justify-content:space-between;margin-bottom:.75rem}
.dialogo-cab h2{margin:0;font-size:1.25rem}
.cerrar-dialogo{background:none;color:var(--tinta);margin:0;padding:.1rem .5rem;font-size:1.5rem;opacity:.6}
.comparativa{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:1rem}
.plan-ia{border:1px solid var(--borde);border-radius:12px;padding:1rem}
.plan-ia.destacado{border:2px solid #4B2E83;background:linear-gradient(180deg,#f6f2fd,#fff)}
.plan-ia h3{margin:0;font-family:"Familjen Grotesk",system-ui,sans-serif;color:#4B2E83}
.plan-ia .consumo{font-weight:700;font-size:.85rem;margin:.2rem 0 .6rem;opacity:.8}
.plan-ia ul{list-style:none;padding:0;margin:0 0 .75rem}
.plan-ia li{padding:.25rem 0 .25rem 1.4rem;position:relative;font-size:.92rem}
.plan-ia li::before{content:"✓";position:absolute;left:0;color:var(--verde);font-weight:700}
.plan-ia .ideal{font-size:.88rem;background:#f6f8f6;border-radius:8px;padding:.5rem .65rem}
.dialogo .aviso{margin:1rem 0 0;font-size:.9rem}
.info-ia{background:#EDE7F6;color:#4B2E83;align-self:center;margin-top:.45rem}
.mas-datos summary{cursor:pointer;color:var(--verde);font-weight:700}
#avisos{position:fixed;right:1rem;bottom:1rem;display:flex;flex-direction:column;gap:.6rem;z-index:50;
  width:min(340px,calc(100vw - 2rem))}
.aviso-llamada{background:#fff;border:1px solid var(--borde);border-left:6px solid var(--senal);border-radius:10px;
  padding:.85rem 1rem;box-shadow:0 8px 24px #0c2b2e26;animation:entra .25s ease-out}
.aviso-llamada.en_curso{border-left-color:var(--verde)}
.aviso-llamada.finalizada{border-left-color:#9aa5a0;opacity:.85}
.aviso-llamada .fila{display:flex;align-items:center;gap:.5rem}
.aviso-llamada .estado{font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;opacity:.75}
.aviso-llamada .cerrar{margin:0 0 0 auto;background:none;color:inherit;padding:0 .2rem;font-size:1.1rem;opacity:.5}
.aviso-llamada .quien{font-weight:700;font-size:1.05rem;margin:.2rem 0 0}
.aviso-llamada .detalle{font-size:.9rem;opacity:.75}
.aviso-llamada .boton{margin:.6rem 0 0;padding:.4rem .9rem;font-size:.9rem}
.timbrando .estado::before{content:"";display:inline-block;width:.55rem;height:.55rem;border-radius:50%;
  background:var(--senal);margin-right:.35rem;animation:late 1s infinite}
@keyframes late{50%{opacity:.2}}
@keyframes entra{from{transform:translateY(12px);opacity:0}}
#activar-avisos{margin:0;padding:.35rem .8rem}
#boton-telefono{margin:0;padding:.35rem .8rem;display:inline-flex;align-items:center;gap:.45rem;
  font-variant-numeric:tabular-nums;max-width:260px}
#boton-telefono .texto-tel{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
#boton-telefono[aria-expanded="true"]{background:#ffffff26}
.punto-tel{flex:none;width:.6rem;height:.6rem;border-radius:50%;background:#ffffff55}
#boton-telefono.ok .punto-tel{background:#4cd18a}
#boton-telefono.conectando .punto-tel{background:#f5c04a}
#boton-telefono.error .punto-tel{background:#ff6b5e}
#boton-telefono.en-llamada{background:var(--verde);border-color:var(--verde)}
#boton-telefono.en-llamada .punto-tel{background:#fff;animation:late 1.2s infinite}
#boton-telefono.entrante{background:var(--senal);border-color:var(--senal);animation:timbra 1s ease-in-out infinite}
@keyframes timbra{50%{transform:scale(1.06)}}
:root{--ancho-tel:min(360px,100vw);--alto-cab:3.6rem}
.panel-telefono{position:fixed;top:var(--alto-cab);right:0;bottom:0;width:var(--ancho-tel);z-index:60;
  display:flex;flex-direction:column;background:#fff;color:var(--tinta);border-left:1px solid var(--borde);
  box-shadow:-12px 0 30px #0c2b2e1f;transform:translateX(100%);visibility:hidden;
  transition:transform .2s ease,visibility 0s .2s}
.panel-telefono.abierto{transform:none;visibility:visible;transition:transform .2s ease}
.cabeza-panel{display:flex;align-items:center;gap:.5rem;padding:.65rem .9rem;border-bottom:1px solid var(--borde)}
.cabeza-panel .cerrar-panel{margin:0 0 0 auto;background:none;color:var(--tinta);font-size:1.4rem;padding:0 .3rem;opacity:.6}
.panel-telefono .elegir-telefono,.panel-telefono .modo-softphone,.panel-telefono .contenedor-webphone,
.panel-telefono .pie-telefono{display:none}
.panel-telefono[data-modo=""] .elegir-telefono,.panel-telefono:not([data-modo]) .elegir-telefono{display:block}
.panel-telefono[data-modo="softphone"] .modo-softphone{display:block}
.panel-telefono[data-modo="webphone"] .contenedor-webphone{display:flex;flex:1;min-height:0}
.panel-telefono[data-modo="webphone"] .pie-telefono{display:block}
.elegir-telefono{padding:1.1rem}
.elegir-telefono h3{margin:0 0 .75rem;font-family:"Familjen Grotesk",system-ui,sans-serif}
.elegir-telefono button{display:block;width:100%;text-align:left;margin:.5rem 0 0;background:#f6f8f6;color:var(--tinta);
  border:1px solid var(--borde);padding:.75rem .9rem}
.elegir-telefono button:hover{border-color:var(--verde)}
.elegir-telefono button span{display:block;font-weight:400;font-size:.85rem;opacity:.7}
.modo-softphone{padding:1.1rem}
.modo-softphone .enlace-boton{margin-top:.75rem}
.contenedor-webphone iframe{flex:1;width:100%;border:0}
.pie-telefono{padding:.45rem .9rem;border-top:1px solid var(--borde);text-align:right}
@media (min-width:1100px){
  body.telefono-abierto main{margin-right:calc(var(--ancho-tel) + 1.25rem);transition:margin .2s ease}
}
body.telefono-abierto #avisos{right:calc(var(--ancho-tel) + 1rem)}
@media (max-width:760px){body.telefono-abierto #avisos{right:1rem;z-index:70}}
.aviso-llamada .botones-entrante{display:flex;gap:.5rem;margin-top:.6rem}
.botones-entrante button{margin:0;padding:.45rem .9rem;font-size:.9rem}
.botones-entrante .rechazar{background:var(--error)}
.telefono{display:flex;align-items:center;gap:.5rem;flex-wrap:wrap}
.celda-tel{display:flex;align-items:center;gap:.5rem;white-space:nowrap}
.celda-tel form{margin:0}
.celda-tel button{margin:0;padding:.2rem .5rem;font-size:.85rem;line-height:1.2;background:#e6f0eb;color:var(--verde)}
.celda-tel button:hover{background:var(--verde);color:#fff}
.telefono form.llamar{margin-left:auto}
.telefono form.llamar button{margin:0;padding:.3rem .75rem;font-size:.85rem}
.aviso-llamada.error{border-left-color:var(--error)}
.aviso-llamada .nota{font-size:.85rem;margin-top:.35rem}
.aviso-llamada form{margin-top:.6rem;display:flex;flex-direction:column;gap:.4rem}
.aviso-llamada select,.aviso-llamada textarea{font-size:.9rem}
.aviso-llamada form button{margin:0;padding:.45rem .9rem;font-size:.9rem;align-self:flex-start}
.aviso-llamada .guardado{color:var(--verde);font-weight:600;font-size:.9rem;margin-top:.5rem}
.tipificar{margin-top:.45rem}
.tipificar summary{display:inline-flex;align-items:center;gap:.35rem;cursor:pointer;list-style:none;
  color:var(--senal);background:#fff4e5;border:1px solid #f3d3a6;border-radius:999px;
  padding:.2rem .75rem;font-size:.82rem;font-weight:700}
.tipificar summary::-webkit-details-marker{display:none}
.tipificar summary::before{content:"✎"}
.tipificar[open] summary{background:var(--senal);color:#fff;border-color:var(--senal)}
.tipificar form{display:grid;grid-template-columns:1fr;gap:.5rem;margin-top:.6rem;max-width:460px;
  background:#f6f8f6;border:1px solid var(--borde);border-radius:10px;padding:.75rem}
.tipificar button{margin:0;justify-self:start;padding:.45rem 1rem;font-size:.9rem}
.bloque-ia{margin-top:.5rem;background:linear-gradient(180deg,#f3f0fb,#fff);border:1px solid #ddd3f3;
  border-radius:10px;padding:.65rem .8rem;font-size:.92rem}
.bloque-ia p{margin:.35rem 0}
.bloque-ia ul{margin:.2rem 0 .4rem;padding-left:1.2rem}
.cabecera-ia{font-weight:700;color:#4B2E83;display:flex;flex-wrap:wrap;gap:.35rem;align-items:center}
.chip-ia{font-size:.75rem;font-weight:700;border-radius:999px;padding:.05rem .55rem;background:#EDE7F6;color:#4B2E83}
.s-positivo,.r-bajo{background:#E6F0EB;color:#1E6F53}.s-negativo,.r-alto{background:#FBE4E1;color:#9A2A1A}
.s-mixto,.r-medio{background:#FDEBD3;color:#8A4B08}.s-neutral{background:#eceeec;color:#4a5550}
.bloque-ia.analizando{color:#4B2E83}
.bloque-ia.vacio-ia{background:none;border:0;padding:0}
.botones-ia{display:flex;gap:.4rem;flex-wrap:wrap}
.botones-ia .form-ia{margin-top:.45rem}
.botones-ia form:last-child button{background:#2f1a5c}
.cronometro{font-variant-numeric:tabular-nums;font-size:.8rem;background:#EDE7F6;border-radius:999px;padding:.05rem .55rem}
.pasos{display:flex;gap:.4rem;margin:.5rem 0 .4rem;font-size:.78rem;font-weight:700}
.paso{padding:.1rem .55rem;border-radius:999px;background:#f1eef8;color:#9a8fb5}
.paso.hecho{background:#E6F0EB;color:#1E6F53}.paso.hecho::before{content:"✓ "}
.paso.actual{background:#4B2E83;color:#fff}
.barra{height:4px;border-radius:4px;background:#ebe5f7;overflow:hidden;position:relative}
.barra span{position:absolute;inset:0 auto 0 0;width:35%;background:#4B2E83;border-radius:4px;animation:carga 1.4s ease-in-out infinite}
@keyframes carga{0%{left:-35%}100%{left:100%}}
.texto-paso{margin-top:.4rem;font-weight:600}
.bloque-ia .lento{display:none;color:#8A4B08}
.bloque-ia.demora .lento{display:block}
.bloque-ia.error-ia{background:#fdecea;border-color:#f3c4bf;color:var(--error)}
.form-ia{margin-top:.45rem}
.form-ia button{margin:0;padding:.3rem .8rem;font-size:.85rem;background:#4B2E83}
.aviso-llamada.ia{border-left-color:#4B2E83}
.nota-llamada{background:#f6f8f6;border-radius:6px;padding:.35rem .6rem;margin-top:.35rem;font-size:.9rem;white-space:pre-wrap}
.vacio{opacity:.7;font-style:italic}
.paginas{display:flex;gap:.5rem;justify-content:flex-end;margin-top:1rem}
.paginas .boton{margin:0}
.columnas{display:grid;grid-template-columns:minmax(260px,1fr) 2fr;gap:1rem}
@media (max-width:760px){.columnas{grid-template-columns:1fr}}
.dato{margin:.4rem 0}.dato b{display:block;font-size:.8rem;text-transform:uppercase;opacity:.65}
.lista{list-style:none;margin:0;padding:0}
.lista li{padding:.6rem 0;border-bottom:1px solid var(--borde)}
.lista li:last-child{border-bottom:0}
.meta{font-size:.85rem;opacity:.7}
.ayuda{font-size:.85rem;opacity:.7;margin:.25rem 0 0}